Privacy policy

WhatsApp Converter (the "tool", at chat2court.co.uk) is built so your chat never leaves your device. This policy explains the little we do receive, why, and your rights under UK data protection law. Last updated: June 2026.

The short version

• Your chat export, messages, media, names, timestamps and hashes are processed entirely in your browser and are never uploaded to us or anyone else.
• We have no user accounts and take no payments — there is nothing to log in to and no card details to handle.
• The only things that ever reach a server are: optional, consent-based anonymous analytics; a content-free "a PDF was generated" count; anything you type into the feedback form; and standard hosting logs. None of these contain your chat.

1. Who we are

The tool is operated by the team behind chat2court.co.uk ("we", "us"). For any privacy question, or to exercise your rights, contact us at hello@chat2court.co.uk. We are the data controller for the limited personal data described below.

2. Your chat content — we never receive it

When you load a WhatsApp export, all parsing, redaction, media matching, SHA-256 hashing and PDF generation happen locally in your browser. Your messages, participant names, timestamps, media files and the file hashes are never transmitted to us or to any third party. When you close or reload the tab, that data is erased from the browser's memory. We physically cannot read, store, produce or delete your chat content — because we never have it.

3. What we do receive

We deliberately keep this to a minimum. None of it includes your chat content, the names of any people in your chat, case numbers, or file hashes.

3.1 Anonymous analytics (only if you consent)

We use Google Analytics 4 to understand basic, aggregate website usage (for example, which pages are viewed). It loads only after you accept the cookie banner and is disabled by default; the tool works identically if you decline. IP addresses are anonymised. Analytics never sees your chat.

3.2 A content-free "PDF generated" count

When a PDF is generated, the tool sends us a small, anonymous event so we can see how often it's used. It contains only coarse counts: the number of pages, whether court formatting was on, and the number of redactions and embedded media. It contains no chat content, no names, no case number and no hashes, and is not linked to any identity.

3.3 Feedback you choose to send

If you use the "Feedback / report an issue" button, we receive only what you type — your message and, optionally, an email address if you ask for a reply — plus the same coarse counts as above to help us reproduce bugs. We use it solely to improve the tool and to reply to you.

3.4 Hosting and security logs

Our hosting and DNS providers automatically record standard technical logs (such as IP address, browser type and time of request) for security and reliability. These are not used to profile you.

4. Lawful bases (UK GDPR Article 6)

• Consent (Art 6(1)(a)) — for analytics cookies and analytics processing. You can withdraw consent at any time via the cookie banner.
• Legitimate interests (Art 6(1)(f)) — for the anonymous usage count, for handling feedback you send us, and for keeping the service secure and reliable. We have weighed these against your rights and consider them minimal and non-intrusive.
• Legal obligation (Art 6(1)(c)) — where we must retain limited records to comply with the law.

5. Cookies and local storage

We keep cookies to a minimum:

• Analytics cookies (consent required) — set by Google Analytics only if you accept the cookie banner. If you decline, no analytics cookies are set.
• Your preference — we store your cookie choice so we don't ask again.

The tool also uses your browser's local storage to remember your formatting preferences on your own device. This stays in your browser, is never sent to us, and contains no chat content. We use no advertising, retargeting or cross-site tracking cookies, and no Facebook/Meta or other ad-network trackers.

6. Who we share data with (processors)

We use a small number of trusted providers. They only ever handle the limited data in section 3 — never your chat:

• Amazon Web Services — hosting (AWS Amplify) and the notification/feedback email function (AWS Lambda + SNS), in the AWS London (eu-west-2) region. Privacy.
• Cloudflare — DNS and email routing for our domain. Privacy.
• Google — Google Analytics 4, only if you consent. Privacy.

We do not sell your personal data, and we do not use it for advertising or profiling.

7. International transfers

Our hosting and email functions run in the UK/EU (AWS London region). Some providers — notably Google Analytics — may process data outside the UK, including in the United States. Where that happens, transfers are protected by appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

8. Data retention

• Chat content — not retained; processed only in your browser and erased when you close the tab.
• Anonymous usage counts — retained in aggregate; not linked to you.
• Feedback — kept while we act on it and for a reasonable period afterwards, then deleted.
• Server logs — kept for a short period for security, then deleted in the ordinary course.
• Analytics — retained according to our Google Analytics configuration.

9. Your rights

Under the UK GDPR and the Data Protection Act 2018 you have the right to access, rectify, erase, restrict, object to, and port your personal data, and to withdraw consent for analytics at any time. To exercise any of these, email hello@chat2court.co.uk and we will respond within one month.

Note: because we never receive your chat content, we cannot provide, correct or delete it — we simply don't hold it. That is a privacy feature, not a limitation.

If you are unhappy with how we handle your data, you can complain to the UK regulator, the Information Commissioner's Office (ICO), at ico.org.uk. We'd appreciate the chance to put things right first.

10. Children

The tool is intended for adults dealing with legal or personal matters. It is not directed at children, and we do not knowingly collect personal data from children through this website. (The tool can, of course, format a chat that mentions children — but that content stays in your browser and is never sent to us.)

11. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new "last updated" date. The current version always applies to your use of the tool.

12. Contact

Privacy questions or requests: hello@chat2court.co.uk.

Verify our claims

You don't have to take our word for it. Turn on Aeroplane Mode, load a chat export and build your PDF — the conversion works fully offline, which proves your chat never touches our servers. (The optional usage count simply isn't sent when you're offline.)